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What to include

For a Tiny Desk AI generation problem, include the task ID, selected template, time of the problem and a description of what went wrong. Check the status in My Videos before submitting another generation. The photo and cast guide explains the current workflow; pricing lists Tiny Desk credit packs. If your question concerns another video workflow, name it so we can identify the correct settings. For billing, include the order or payment reference and the email address used at checkout. Never send passwords, full card numbers or identity documents.

Billing and refunds

Read the refund policy before submitting a billing request. A failed-generation credit restoration and a payment refund are separate processes. Include the task ID or order reference so the correct transaction can be reviewed.

Privacy and rights reports

Describe the material or personal data concerned and provide the relevant page or video URL. For a rights report, explain your relationship to the material and how to contact you. Do not upload additional sensitive photos just to describe a problem.

Account conversations

Account support uses a private ticket thread so replies and task details stay connected to the right account. The page is public; account tickets require sign-in. Use the contact options below for support, billing or rights reports.

Contact support

Signed-in users can also open a support ticket and follow the reply from their account.

Open a support ticket